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Customer Success Manager at One Concern
Washington, DC, US

We are One Concern, where our one concern is to save lives. As seen in recent natural disasters, the scale and scope of losses with these disasters is ever increasing. We are focused on the mission of building resilience in our communities by harnessing the combined power of human & artificial intelligence (AI).

 

We are a passionate team of global practitioners, disaster scientists and engineers determined to make an impact in this world. We are an exciting, high-growth company backed by top-tier Silicon Valley investors. We're hiring the best and the brightest. Will you join us in our mission?

 

We are committed to a workplace that reflects the community we serve. We especially encourage women, people of color, and others who are underrepresented in the tech industry to apply.

 

Regions covered: The State of Washington




What you’ll be doing:




    • Manage some of our key client relationships driving adoption, outcomes, and advocacy across your portfolio of customers

    • Calibrate and measure improvement in disaster resilience for our customers

    • Proactively work directly with various levels of customer’s leadership ranging from Directors to C-level executives

    • Partner with customers to establish clear goals, timelines, priorities and metrics of success

    • Partner with Engagement Team to ensure prospective customers have full awareness of the Customer Success program and the differentiators

    • Ensure a successful on boarding and roll out among new customers

    • Develop a targeted training and adoption plan, based on opportunities to increase user adoption and engagement

    • Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk

    • Develop and conduct Quarterly Business Reviews (QBRs) to assess progress against goals, assess opportunities for improvement







Requirements




    • BA/BS (Masters or PhD preferred)

    • 5+ years of experience in working with natural hazard risks such as flood, earthquakes, hurricanes to increase community or corporate resilience

    • 5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

    • Strong leadership skills

    • Impressive executive presence and communication abilities

    • Bias for action

    • Passion for technology and for being a part of a fast-growing SaaS company

    • Strong analytical/logical thinking skills and clarity of thought to identify and solve business problems

    • Track record of success and over achievement of job defined objectives

    • Demonstrated ability to coach, mentor, and develop teammates

    • Ability to travel as needed







Bonus Points




    • Experience or relationships with government serving organizations

    • Certified Floodplain Manager (CFM)







Perks & Benefits




    • Market-competitive salary plus equity

    • Comprehensive medical, dental, and vision insurance

    • Daily lunches, and a fully-stocked kitchen

    • Generous PTO policy

    • Team off-sites

    • Flexible working hours




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