Jobs in our network

Partner Success Manager at LiveStories
Seattle, WA, US

For LiveStories’ partners (that’s what we call our customers), data are vital to achieve the impact they’re after: raising public awareness of issues; informing public policy and budget decisions; and improving efficiency and effectiveness of government programs. It’s your job as the Partner Success Manager to work on the front lines to help our partners harness LiveStories to achieve these and other outcomes. You will drive initial use of the platform via trainings and other vehicles. You will pursue multiple strategies to sustain and grow partners’ use of the LiveStories platform. And you will analyze usage metrics and provide qualitative insights to help inform LiveStories’ sales, marketing, and product development work. In short, it’s your job to be an advocate of the LiveStories platform to our partners - and to advocate for our partners’ needs internally at LiveStories. To do this work effectively, you need to love working with users and deepening their involvement in an innovative data storytelling platform; be passionate about the power of data to help achieve public sector aims; and enjoy learning and helping to improve software as service platforms.

 

This individual also will play a pivotal role in setting up the partner support processes that will be essential to help guide the company’s growth.

 

 

More specifically, you will:

  • Train new partners on LiveStories, as well as work with colleagues to continually enhance the training process to help ensure early adoption to the platform.

 

  • Develop and refine an understanding of partner’s use cases and data engagement goals, which are summarized into partner profiles.

  • Check in regularly with each partner, via quarterly reviews and more frequent catch-ups, to help ensure they’re getting the absolute most from the LiveStories platform. You will discuss with partners their use cases and data engagement goals; progress from previous quarters; their enhancement ideas for how the platform can address their needs; analytics that show how their data content is being used; and possible ways to expand LiveStories to others with whom they work.

 

  • Summarize partners’ feedback and insights to make recommendations to the product team on platform improvements and to sales and marketing to inform growth opportunities.

 

  • Work responsively to address issues that partners experience with using the LiveStories platform.

  • Build and maintain the partner data model that provides LiveStories staff with insights into customer health and platform usage. You will review platform analytics, both aggregated and for specific teams, to illuminate important trends in usage and to understand how individual partners are leveraging the platform, then regularly report to leadership about how partners are engaging with the platform.

This job could be based in either Seattle, Washington or the San Francisco Bay Area.

Qualifications

 

 

You will need:

  • 4-5 years of customer success experience, ideally in a software as service setting

 

  • A highly customer-focused mindset: empathy for our partners’ needs and pain points and deep motivation to help our partners find solutions through use of LiveStories’ platform

 

  • A strong track record for managing details, coupled with unparalleled responsiveness and communication skills

 

  • A data-driven approach to addressing issues and analyzing and solving problems

 

  • Deep motivation to encourage user adoption to the platform, expansion to others with whom our partners work, and mitigation of churn.

 

  • An understanding of the public (government and nonprofit) sector and its needs for effectively marshaling data. Experience working with, or in, the public sector is a definite plus.

 

  • A four-year university degree

Additional Information

 

 

 

Our benefits include:

  • Competitive, performance based compensation in a growing, disruptive startup

  • Health, dental, and vision benefits

  • Flexible vacation policy

  • An incredible team of diverse, smart, dedicated, and supportive people

Sign up for our newsletter

Submit your email. Receive updates and the @knightfdn newsletter.

Subscription Options