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Customer Success Ambassador at One Concern
Arizona, US
We are One Concern, where our one concern is to save lives. We are a mission-driven startup based in Palo Alto, CA. One Concern is an exciting, high-growth company backed by top-tier Silicon Valley investors. We are a passionate team of global practitioners, disaster scientists and engineers determined to make an impact in this world.
As seen in recent natural disasters, the scale and scope of losses with these disasters is ever increasing. We are focused on the mission of building resilience in our communities by harnessing the combined power of human & artificial intelligence (AI). One Concern is growing rapidly and we are looking for driven, talented, and passionate people to join our team. We're hiring the best and the brightest. Will you join us in our mission?

What you’ll be doing

    • Manage some of our key client relationships driving adoption, outcomes, and advocacy across your portfolio of customers
    • Proactively work directly with various levels of customer’s team ranging from Directors to C-level executives
    • Partner with customers to establish clear business goals, timelines, priorities and metrics of success
    • Partner with Engagement Team to ensure prospective customers have full awareness of the Customer Success program and the competitive differentiators
    • Develop and maintain a deep understanding of customers’ risk reduction goals, and steer program activities to align with those goals
    • Ensure a successful onboarding and roll out among new customers
    • Develop a targeted training and adoption plan, based on opportunities to increase user adoption, engagement, and build resilience.Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
    • Develop and conduct Quarterly Business Reviews (QBRs) to assess progress against goals, assess opportunities for improvement
    • Calibrate and measure disaster resilience for our customers
    • Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with engagement, marketing, product, and engineering teams to escalate high-impact customer needs

Requirements

    • BA/BS (Masters or PhD preferred)
    • 5+ years of experience in working with natural hazard risks (e.g. flood, earthquakes, wildfires, hurricanes) to increase community and corporate resilience
    • 5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role OR 5+ years of experience in Senior Emergency Management role at either a state/county/city Emergency Management Organization or a large, complex private sector organization.
    • Strong leadership skills
    • Impressive executive presence and communication abilities
    • Bias for action
    • Passion for technology and for being a part of a fast-growing SaaS company
    • Possess strong analytical/logical thinking skills and clarity of thought to identify and solve business problems
    • Track record of success and over-achievement of job defined objectives
    • Demonstrated ability to coach, mentor, and develop teammates
    • Ability to travel as needed

Bonus Points If You Have

    • Experience or relationships with government serving organizations
    • Experience as a Project Manager leading emergency management/public safety projects for local/state/federal jurisdictions.
    • Certified Floodplain Manager (CFM), and/or American Institute of Certified Planners (AICP), 406 Hazard Mitigation

Perks and Benefits

    • Market-competitive salary plus equity
    • Comprehensive medical, dental, and vision insurance
    • Generous PTO policy; Flexible working hours
    • Team off-sites

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