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Customer Success Manager - Washington State, US at One Concern
Washington, US
We are One Concern, where our one concern is to save lives. As seen in recent natural disasters, the scale and scope of losses with these disasters is ever increasing. We are focused on the mission of building resilience in our communities by harnessing the combined power of human & artificial intelligence (AI).
We are a passionate team of global practitioners, disaster scientists and engineers determined to make an impact in this world. We are an exciting, high-growth company backed by top-tier Silicon Valley investors. We're hiring the best and the brightest. Will you join us in our mission?

Regions covered: The State of Washington
What you’ll be doing:

Manage some of our key client relationships driving adoption, outcomes, and advocacy across your portfolio of customers
Calibrate and measure improvement in disaster resilience for our customers
Proactively work directly with various levels of customer’s leadership ranging from Directors to C-level executives
Partner with customers to establish clear goals, timelines, priorities and metrics of success
Partner with Engagement Team to ensure prospective customers have full awareness of the Customer Success program and the differentiators
Ensure a successful on boarding and roll out among new customers
Develop a targeted training and adoption plan, based on opportunities to increase user adoption and engagement
Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
Develop and conduct Quarterly Business Reviews (QBRs) to assess progress against goals, assess opportunities for improvement
Requirements

BA/BS (Masters or PhD preferred)
5+ years of experience in working with natural hazard risks such as flood, earthquakes, hurricanes to increase community or corporate resilience
5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Strong leadership skills
Impressive executive presence and communication abilities
Bias for action
Passion for technology and for being a part of a fast-growing SaaS company
Strong analytical/logical thinking skills and clarity of thought to identify and solve business problems
Track record of success and over achievement of job defined objectives
Demonstrated ability to coach, mentor, and develop teammates
Ability to travel as needed
Bonus Points

Experience or relationships with government serving organizations
Certified Floodplain Manager (CFM)
Perks & Benefits

Market-competitive salary plus equity
Comprehensive medical, dental, and vision insurance
Daily lunches, and a fully-stocked kitchen
Generous PTO policy
Team off-sites
Flexible working hours

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