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Implementation Manager at Captricity
Oakland, CA, US
Captricity's Professional Services team is seeking an Implementation Manager to help our enterprise customers get set up for success. The ideal candidate has customer-facing experience, a knack for facilitating data-driven decisions, and great presentation skills.

Detailed Role:

Manage Configuration and Data Quality
Own configuration and ongoing efficacy of document digitization for clients.
Perform data analysis and review business rules with business and IT stakeholders to define requirements.
Interface with Professional Services engineering group to inform them of configuration challenges, changes, and setup.
Manage Project Work and Client Relationships
Lead or assist in driving project timelines, client meetings, and providing updates.
Compile data and contribute to communications strategy for customer business reviews, representing the project team at times.
Effectively communicate with clients, managing expectations and using appropriate channels and language based on audience and situation.
Work with internal team to inform and/or write Change Orders for client work.

Inform Product and Improve Process
Reduce setup time to production and increase quality by working with Product Managers and Designers to address pain points, focusing on repeatability and reusability.
Interface with clients to inform Product department on priorities and initiatives of strategic customers.
Develop and improve Professional Services documentation and process regarding configuration, sorting, and digitization.
Advise team and clients on implementation best practices and technical/historical project knowledge, workflows, and processes.

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